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Big Jeff Audio Blog

  • Customer Service Check List
    April 24, 2023 Isaac Lynch

    Customer Service Check List

    Have you ever called the customer service department and wondered why every call seems so professional and well thought out? Easy! We have a quality control checklist and get graded on calls that we have with you!   One check on...

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  • Customer Service Situation
    March 17, 2023 Dian Austin

    Customer Service Situation

    Here at Big Jeff, we have a lot of customer interactions being a customer service rep. We’re going to talk about one here in this blog. We’ll say the customer’s name is Sam. I noticed Sam had an abandoned cart...

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  • Training with Gorgias
    March 17, 2023 Isaac Lynch

    Training with Gorgias

    Even in the few months I have been working at Big Jeff Audio, I’ve learned that no matter how long you work at this job, there is still more training to be done. More things to learn, more processes to...

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  • Company event potluck/quarterly meeting
    March 14, 2023 Dian Austin

    Company event potluck/quarterly meeting

    Here at Big Jeff, we have a potluck with our quarterly meetings. This lets us show off our culinary skills as well as get to know each other from other departments. We get there early to set up and get...

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  • Customer Service Situations
    March 14, 2023 Alyaa Franks

    Customer Service Situations

    Word of mouth, whether good or bad can make or break a company. For this blog, I want to focus on a customer, lets name her Dots. Dots did make a big purchase, in which I commend her! But due...

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  • Customer situations
    March 6, 2023 Jenn Nielsen

    Customer situations

    So, in my 30 years of customer service, I have had many customers push my patience to the edge and then some. The most frustrating situations are when things keep going wrong and it’s not just one person’s fault. Especially...

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