Word of mouth, whether good or bad can make or break a company.
For this blog, I want to focus on a customer, lets name her Dots. Dots did make a big purchase, in which I commend her! But due to a system change, her combo was not all recorded as one. Once Dots called in and notified us of the mistake, it was fixed, IMMEDIATELY! And as a customer service rep, I apologized, immensely, to a point to where, she needed an item and we gave it to her free of charge for the inconvenience.. Oh was she thankful, happy to get her new Valentine’s day system from her boyfriend!
We shipped it out same day, the next day we updated Dots with her new tracking number, and down fell the building.. Dots personality flipped and she instantly accused the company of fraud, due to our online mistake.. In which no amount of apologizing could fix.
We reiterated the mistake, provided free items, and that still was not satisfactory.
Once a customer is angry past no return, they bring up reviews, not only google but social media too. And like our mothers said when we were younger, once it is on the internet, it NEVER goes away. And it becomes a “he said, she said” battle.
All in all, please be advised that mistakes are human, we as a company, and individually as a CSR, do the best we can to keep you satisfied.
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IVE BEEN RUNNING 2 OF THESE TITAN 1044 FOR YEARS ON MANY DIFFERENT AMPS AND OHM LOADS AND I HAVE NOT BEEN DISAPPOINTED YET THESE THINGS GET DOWN. I BOUGHT A 3RD ONE A COUPLE MONTHS AGO AND HAVE BEEN PUTTING IT THROUGH IT ALSO AND IT DONT MISS A BEAT RUNNING THEM 3 ON A KICKER KXA 2400.1 AT .67 OHMS FIXIN TO GET A 4TH ONE AND PUT THEM ON SAME AMP AT .50 OHM .... I LUV THESE SUBS
These boxes are A+ quality! I don’t see how they sell for this cheap! It would cost me more than I paid to make it myself which I have in the past. Great service and quick shipping.
I really liked this amplifier, very good quality, I have had the Salt series for a long time and I must say that B2 is excellent and more the quality, Thanks to Jay Holm
Lowest price on the net. Get while you can Jeff is closing them out.
