Word of mouth, whether good or bad can make or break a company.
For this blog, I want to focus on a customer, lets name her Dots. Dots did make a big purchase, in which I commend her! But due to a system change, her combo was not all recorded as one. Once Dots called in and notified us of the mistake, it was fixed, IMMEDIATELY! And as a customer service rep, I apologized, immensely, to a point to where, she needed an item and we gave it to her free of charge for the inconvenience.. Oh was she thankful, happy to get her new Valentine’s day system from her boyfriend!
We shipped it out same day, the next day we updated Dots with her new tracking number, and down fell the building.. Dots personality flipped and she instantly accused the company of fraud, due to our online mistake.. In which no amount of apologizing could fix.
We reiterated the mistake, provided free items, and that still was not satisfactory.
Once a customer is angry past no return, they bring up reviews, not only google but social media too. And like our mothers said when we were younger, once it is on the internet, it NEVER goes away. And it becomes a “he said, she said” battle.
All in all, please be advised that mistakes are human, we as a company, and individually as a CSR, do the best we can to keep you satisfied.
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First off I want to say thank you to Big Jeff and his whole team. I love the podcasts every week. Anyways, these amps are fantastic. I have 2 of them and they are absolute beasts. I can run them for an hour straight on 2 sundown zv6 18s and they barely get warm to the touch. The sound quality is better than any amp I've owned. I'm not even getting their full power either because I am running headway lithium which doesn't hold 14.4v. They literally almost get as loud as my 2 Brazilian 8k amps. If you got the electrical to run these, you will love them. Hands down the best amps I've ever owned. And they came very well packaged as always from Big Jeff Audio. I ordered during a holiday season and my shipping time was still very fast here in Asheville Nc. Anyways, my point is, these amps are amazing and I think they are discontinued so get them while Big Jeff still has some left. Thanks Big Jeff and his Team. Very happy with all of my purchases from you guys.
Good speakers, they sound great, no tweeters necessary, they go up real high in frequencies
I gotta say, this DS18 bass thing really amps up my car's sound. I'm no tech wizard, but even I could hook it up in a jiffy. And boy, does it make a diff! The bass hits so hard now, it's like having a concert in my car. If you're into thumpin' tunes, this gadget's a must-have!
DS18 DBPX200 delivers exceptional bass performance. Clients love it for its deep, rich sound. Easy installation and reliable durability make it a top choice for car audio upgrades.
The DS18 Digital Bass Processor is a must-have for any car audio enthusiast. It effortlessly enhances bass performance, integrates seamlessly with existing systems, and offers convenient remote control adjustments. Installation was a breeze, and the sound quality is phenomenal. Highly recommended!
