Word of mouth, whether good or bad can make or break a company.
For this blog, I want to focus on a customer, lets name her Dots. Dots did make a big purchase, in which I commend her! But due to a system change, her combo was not all recorded as one. Once Dots called in and notified us of the mistake, it was fixed, IMMEDIATELY! And as a customer service rep, I apologized, immensely, to a point to where, she needed an item and we gave it to her free of charge for the inconvenience.. Oh was she thankful, happy to get her new Valentine’s day system from her boyfriend!
We shipped it out same day, the next day we updated Dots with her new tracking number, and down fell the building.. Dots personality flipped and she instantly accused the company of fraud, due to our online mistake.. In which no amount of apologizing could fix.
We reiterated the mistake, provided free items, and that still was not satisfactory.
Once a customer is angry past no return, they bring up reviews, not only google but social media too. And like our mothers said when we were younger, once it is on the internet, it NEVER goes away. And it becomes a “he said, she said” battle.
All in all, please be advised that mistakes are human, we as a company, and individually as a CSR, do the best we can to keep you satisfied.
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The cameras were all new and in original boxes and the packing was fast and well packaged. I have always gotten quick shipping at Jeffs and the customer service has always been great to deal with
Too bad these will be going in a box because these are some really nice bars for the price!!
Saw the info on YouTube CAE. Decided to try big Jeff's store. Exactly what I wanted. Extraordinarily price, super fast shipping and there before I knew it. I'm thankful toe CEA and big Jeff. Positive recommendation and beyond 5 star transaction.
Great subs but after owning them for 8 months now i already had to recone them once... i have them on a taramps 5k i have a d6500 in the rear and a d5100 under the hood.. and just can't handle the power... i do like them and they def sound real good.. but wish i would have bought 4 instead would recommend if your gonna toss a 3k on em cause they do get down and they're loud!
IVE BEEN RUNNING 2 OF THESE TITAN 1044 FOR YEARS ON MANY DIFFERENT AMPS AND OHM LOADS AND I HAVE NOT BEEN DISAPPOINTED YET THESE THINGS GET DOWN. I BOUGHT A 3RD ONE A COUPLE MONTHS AGO AND HAVE BEEN PUTTING IT THROUGH IT ALSO AND IT DONT MISS A BEAT RUNNING THEM 3 ON A KICKER KXA 2400.1 AT .67 OHMS FIXIN TO GET A 4TH ONE AND PUT THEM ON SAME AMP AT .50 OHM .... I LUV THESE SUBS
