Customer situations

So, in my 30 years of customer service, I have had many customers push my patience to the edge and then some. The most frustrating situations are when things keep going wrong and it’s not just one person’s fault. Especially when you keep stating what should obviously happen but somehow still isn’t! It’s like Murphy’s law, anything that can go wrong, will! Obviously, that’s not something that happens all the time or the business you work for is doomed. Sometimes, it’s just not the customers day, or yours.

The most rewarding part of customer service is when you can truly make someone’s day better. It’s especially nice when they really communicate their appreciation. That’s the best! When all those extra steps really pay off.

One time ( at band camp) I had a customer that was away from his wife on their 25 wedding anniversary and wanted to send her a bouquet of flowers. He placed his order early, and thankfully called the day they were supposed to be delivered. To my shock I didn’t have the order prepared because I couldn’t find it! At first, he was so upset that his loving wife wouldn’t receive her anniversary gift. However, I was able to find the same flowers in stock that he wanted to give her, so I was able to make the order right away. Unfortunately, our delivery driver was already gone with other deliveries, so I just delivered it myself. Which was amazing to see the look on her face as the tears ran down, she said it was the first time they had ever been separated on their anniversary. Knowing that I was able to go the extra mile and make that happen, was a great feeling. One I try to recreate whenever possible, in every job I have. At the end of the day, business effects people’s lives and it’s my duty to make those experiences as good as possible.