Working at Big Jeff Audio!

Working at Big Jeff Audio has been a great experience thus far. From the first week, I knew that Big Jeff Audio was a serious business with serious goals that needed to be accomplished week in and week out. I was greeted by the team in a very welcoming manner from the day I stepped in for an interview. Jeff got straight to the point during the interview, ensuring to uncover the truth behind my previous jobs and job departures. Although I had originally applied for the warehouse position, Jeff offered me a position as a CSR Agent, which I graciously accepted. I was nervous because I had no knowledge of how car audio operated. I started shortly after on the upcoming Tuesday, where I was welcomed into the team by my manager and the rest of the customer service team.

The first week of working at Big Jeff Audio was great as I got to gain information not only on customer service but also on the basic knowledge of car audio. Within just a week, I was able to gain more knowledge of car audio than I could have imagined. I shadowed two experienced CSR agents and gained knowledge on Big Jeff's policies and procedures. There is a lot of information that needs to be grasped, whether it comes down to assisting a customer with financing their orders, reaching out to a customer to verify information, or even creating an invoice for a customer. Fortunately, Big Jeff Audio always has a helping hand, whether it be your manager or Jeff himself. There is always a helping hand in the building, and no question remains unanswered.

From day one, it has been a great environment, and I have been joyous for each day I am able to represent Big Jeff Audio as one of our CSR Agents.