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Helping Customers at Big Jeff Audio

Helping Customers at Big Jeff Audio

Here at Big Jeff Audio, we sell through different selling channels such as Amazon, eBay, and Walmart, as well as our own. We’re going to talk about when customers reach out through the selling channel for help. I received a call from an Amazon rep needing to help a customer with the speakers they purchased. The rep provided the customer’s name and 3 different order numbers that I could not find the order under in our system. I then tried to look the information up directly through our Amazon selling channel and finally found the order. This order was filled by Amazon, which means we sent them our stock to sell to customers and this customer was over their 30-day return period.

This is the first time I’ve had this type of situation happen, so I needed to put them on hold and speak to my manager. To make this situation even better I was training a new employee and the Amazon rep kept putting us on hold without saying anything to us.

My manager instructed us to have the customer fill out the RMA form on our website and help this customer out with their damaged speakers. So, if anyone ever says we don’t help customers to the fullest this proves them wrong!

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