Returns

Big Jeff Online Inc. Online Store Returns Policy  

Not satisfied? Big Jeff is happy to help! 
If you are not happy with your purchase for any reason, feel free to submit a return request, and we will get back to you as soon as we can.  

info@bigjeffonlineinc.com Phone- 352-304-6699 

 

If you ordered thru AmazonE-bay or Walmart please contact them first within the 30-day return policy. This could change during the holidays per their policy. 

We are always willing to work with you but need you to follow the proper channels of where the item was ordered.  
 
We respond to every submission, so be sure to check your Spam filters for any missed emails from Big Jeff if you are expecting a response. 

 

Please be sure to contact us before sending back any returns! This is important for documentation of your purchase. 

 

If returns are not sent with a return authorization number provided by Big Jeff your return might be lost and or sent back.  
 

RETURNS FOR BIG JEFF ONLINE WEBSITE 

We accept returns within 14 days of Delivery 

Product must be Complete, Unopened, and in New Condition. 

 Big Jeff Audio will refuse the return and/or charge a 20% restocking fee. 
Examples of conditions that will lead to refused returns or a restocking fee include: 

 

  • ANY physical markings that may indicate Installation or Use: Scratches, Screw Holes, ETC. 
  • Tags, stickers, and other manufacturer labels removed or tampered with 
  • Item is missing parts, or the original product packaging is damaged/tampered with 
  • Returned item has a different serial number than the item Big Jeff Audio shipped 
  • Physical damage due to mishandling: Water Damage, Dropped Speakers, ETC. 
  • Returns shipped with improper packaging which could result in a damage in-transit, will not be accepted. 
  •  Must be received in the same condition as it arrived to you.  
  • Mounted or used subwoofer enclosures and speaker boxes 

       

      WARRANTY/REPLACEMENT 

      Most products are covered under a One-year manufacturer warranty, an extended warranty can be purchased at the time of purchase on Big Jeff website and or at Big Jeff locations 

       Big Jeff will handle warranties within the first 90 days, beyond that you will need to go directly to the manufacture.  

       

      **THESE POLICIES MAY CHANGE WITHOUT NOTICE AT ANYTIME TO KEEP UP WITH THE DEVELOPMENTS IN OUR INDUSTRY** 

      Feel Free to contact us Monday-Friday 8am-4pm est 
       

      Items that are not covered under warranty include: 

      • Pro Audio that can be fixed with a replacement part (such as drivers and tweeters with replacement diaphragms) Ex. Diaphragm and or a Re-cone kit  
      • Brazilian Amplifiers: Timpano, Taramps, Stetsom, PRV 
      • Competition rated sub woofers 
      • Blown, punctured or fried speakers, subwoofers, and amplifiers 
      • Clearance, open box and discontinued items (or as is no returns)  

       

      RETURN SHIPPING COSTS 

      Big Jeff Audio will cover the return shipping label only if the item is Defective on Arrival (DOA). Otherwise, the customer is responsible for the cost of return shipping, including any damages to the product if an item comes back and is not DOA you will be charged the cost of return label.  

      Upon request we may provide a shipping label to the customer as a convenience and the cost will be deducted from their online and or in store credit.  

       

      Our return address is: 

      Big Jeff Online Inc 
      Returns RMA#_____________ 

      2640 NW 10th St  
      Ocala, FL 34475 
      352-304-6699 

       

      REFUND METHOD 

      Refunds are issued as online and or in store credit only. Credit will only be issued for what the original price of the item was. If your claim is found to be fraudulent your claim will not be processed, if items are found to be missing boxes, paperwork, parts, accessories that will be deducted from your credit.  

       

                     WE HIGHLY RECOMMEND PURCHASING ROUTE PROTECTION! 

        

      MISSING A PACKAGE?

      If you have not received your package, but the tracking information shows that it was delivered,
      please do the following within 36 hours of expected, stated delivery:

       

      • Verify the shipping address on the order is the address where you are looking for the package
      • Look for a notice of attempted delivery
      • Look around the delivery location for the package, or see if a neighbor has accepted the delivery
      • Be sure to double check your mailbox and other usual spots for package delivery

       

      If you think that your package has been stolen, we will require a police report since this is now theft.
      Once we have a police report on file for the stolen package, we will reship your order.

       

      **THESE POLICIES MAY CHANGE WITHOUT NOTICE AT ANYTIME TO KEEP UP WITH THE DEVELOPMENTS IN OUR INDUSTRY** 

       

      Customer Reviews

      Let The Customers Speak For Us!

      1051 reviews
      79%
      (833)
      10%
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      4%
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      4%
      (45)
      3%
      (30)
      Don't diss DS18.....

      I have never been a fan of DS18, simply because any company that can sell an amp that supposedly does 3k watts for around $200.00 is definitely not using quality materials in construction. In my 25+ years in car audio I would expect to pay around $800.00 for a TRUE 3k rms amplifier. Having said this I was really surprised to see them selling a 3k in that price range. I will say that on my electrical system (15v) it is putting out well over 3k consistently at 1ohm. Keep up the work DS18 and I will be back for more!

      Route Package Protection

      1x DS18 PRO-SDF8 Square 8" Mid Range Speaker Diffuser Horn

      XS Power is the Way to Go!

      I just finished testing my batteries with a load tester, and all 6 of them were over 40 Ah. Going with XS Power for LTO batteries is worth the extra money since you know that they pass their quality control. I would much rather buy XS Power’s LTO batteries than trust a third party seller for cheaper ones since I have heard many stories of Grade B cells being sold as having 40 Ah capacity. You really do get what you pay for. I am very happy with my purchase and I will be ordering 3 more sets for my build.

      Great service great product

      Awesome!!

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