Returns

Big Jeff Online Inc. Online Store Returns Policy  

Not satisfied? Big Jeff is happy to help! 
If you are not happy with your purchase for any reason, feel free to submit a return request, and we will get back to you as soon as we can.  

returns@bigjeffonlineinc.com

 

If you ordered thru AmazonE-bay or Walmart please contact them first within the 30-day return policy. This could change during the holidays per their policy. 

We are always willing to work with you but need you to follow the proper channels of where the item was ordered.  
 
We respond to every submission, so be sure to check your Spam filters for any missed emails from Big Jeff if you are expecting a response. 

 

Please be sure to contact us before sending back any returns! This is important for documentation of your purchase. 

 

If returns are not sent with a return authorization number provided by Big Jeff your return might be lost and or sent back.  
 

RETURNS FOR BIG JEFF ONLINE WEBSITE 

We accept returns within 14 days of Delivery 

Product must be Complete, Unopened, and in New Condition. 

 Big Jeff Audio will refuse the return and/or charge a 20% restocking fee. 
Examples of conditions that will lead to refused returns or a restocking fee include: 

Replace or Credit If we have item in stock at time of return then we can swap it out. If we do not have it in stock then we will give you store credit minus any missing parts boxes, wire ETC. You will be responsible for shipping back to you.

 

  • ANY physical markings that may indicate Installation or Use: Scratches, Screw Holes, ETC. 
  • Tags, stickers, and other manufacturer labels removed or tampered with 
  • Item is missing parts, or the original product packaging is damaged/tampered with 
  • Returned item has a different serial number than the item Big Jeff Audio shipped 
  • Physical damage due to mishandling: Water Damage, Dropped Speakers, ETC. 
  • Returns shipped with improper packaging which could result in a damage in-transit, will not be accepted. 
  •  Must be received in the same condition as it arrived to you.  
  • Mounted or used subwoofer enclosures and speaker boxes 

      FINANCE ORDERS

      All orders purchased through a FINANCING INSTITUTION (i.e. Katapult, Snap, Affirm, ETC..) are final, no refunds will be issues. You may return your financed item for store credit only ( you will still be responsible for the full amount of your contracted loan). If you have any questions or concerns you can email us at Info@bigjeffonlineinc.com

      WARRANTY/REPLACEMENT 

      Most products are covered under a One-year manufacturer warranty, an extended warranty can be purchased at the time of purchase on Big Jeff website and or at Big Jeff locations 

       Big Jeff will handle warranties within the first 90 days, beyond that you will need to go directly to the manufacture.  1 to 90 days you will be issued an in-store credit or replacement; If we have item in stock at the time of the return we can swap it out; If we do not have the item in stock then we will issue a store credit minus any missing parts, boxes, wire. Ect. Store credit will be issued for original purchase price only. YOU will be responsible for shipping it to us and we will ship it back to you the first time on us. (For direct Big Jeff Customers) **If we deem misuse because you are having to warranty the same product more than twice then we reserve the right to NOT warranty it anymore and you would have to go through the manufacture.

      After 90 days, Big Jeff can except return for store credit and can result in a processing fee and any missing items will also be deducted credit given.

       

      **THESE POLICIES MAY CHANGE WITHOUT NOTICE AT ANYTIME TO KEEP UP WITH THE DEVELOPMENTS IN OUR INDUSTRY** 

      Feel Free to contact us Monday-Friday 8am-4pm est 
       

      Items that are not covered under warranty include: 

      • Pro Audio that can be fixed with a replacement part (such as drivers and tweeters with replacement diaphragms) Ex. Diaphragm and or a Re-cone kit  
      • Brazilian Amplifiers: Timpano, Taramps, Stetsom, PRV,
      • Competition rated sub woofers 
      • Blown, punctured or fried speakers, subwoofers, and amplifiers 
      • Clearance, open box and discontinued items (or as is no returns)
      • Deaf Bonce AAK-20000.1D & AAK-8000.1D

       

      Deaf Bonce AAK-20000.1D, AAK-8000.1D, & Sound Digital will go to a repair center at:

      Billy Armstrong
      2312 N Atlanta PL
      Tulsa, Ok 744110

      Please email Deafbonce.help@gmail.com for a RMA for Amps.

      All Taramp product will be returned to a repair center of your choice. We use

      Shane Ekstrom
      1887 W.Rutland DR
      Citrus Springs FL 34434
      (305)437-9798
      my77stang@gmail.com

       

      All Stetsom, PRV, and Timpano will go to the BTG Group ( PRV )

      and you will need to go to www.PRVAUDIO.com site to fill out RMA 

      RETURN SHIPPING COSTS 

      Big Jeff Audio will cover the return shipping label only if the item is Defective on Arrival (DOA). Otherwise, the customer is responsible for the cost of return shipping, including any damages to the product if an item comes back and is not DOA you will be charged the cost of return label.  

      Upon request we may provide a shipping label to the customer as a convenience and the cost will be deducted from their online and or in store credit.  

       

      Our return address is: 

      Big Jeff Online Inc 
      Returns RMA#_____________ 

      2001 NW 1st Ave
      Ocala, FL 34475 
      352-304-6699 

       

      REFUND METHOD 

      Refunds are issued as online and or in store credit only. Credit will only be issued for what the original price of the item was. If your claim is found to be fraudulent your claim will not be processed, if items are found to be missing boxes, paperwork, parts, accessories that will be deducted from your credit.  

       

       WE HIGHLY RECOMMEND PURCHASING

      A BIG JEFF SHIPPING WARRENTY! 

        

      MISSING A PACKAGE?

      If you have not received your package, but the tracking information shows that it was delivered,
      please do the following within 36 hours of expected, stated delivery:

       

      • Verify the shipping address on the order is the address where you are looking for the package
      • Look for a notice of attempted delivery
      • Look around the delivery location for the package, or see if a neighbor has accepted the delivery
      • Be sure to double check your mailbox and other usual spots for package delivery

       

      If you think that your package has been stolen, we will require a police report since this is now theft.
      Once we have a police report on file for the stolen package, we will reship your order.

      If package is refused or marked undeliverable and returned back to us by the carrier, you will need to pay the shipping cost in full to have the package sent back to you or we can refund the money minus the cost of shipping

       

      **THESE POLICIES MAY CHANGE WITHOUT NOTICE AT ANYTIME TO KEEP UP WITH THE DEVELOPMENTS IN OUR INDUSTRY**