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Big Jeff Online Inc. Online Store Returns Policy

Not satisfied? Big Jeff is happy to help!

If you are not happy with your purchase for any reason, feel free to submit a return request, and we will get back to you as soon as we can.

returns@bigjeffonlineinc.com


If you ordered through Amazon, E-bay, or Walmart, please contact them first within the 30-day return policy. This could change during the holidays, per their policy.

We are always willing to work with you, however, we require you to follow the proper channels of where the item was ordered.

We respond to every submission, so be sure to check your Spam filters for any missed emails from Big Jeff if you are expecting a response.


Please be sure to contact us before sending back any returns! This is important for documentation of your purchase.

If returns are not sent with a return authorization number provided by Big Jeff, your return might be lost and/or sent back.


RETURNS FOR BIG JEFF ONLINE WEBSITE

Return Window:

  • You may return items within 14 days of delivery for a full credit.
  • Unopened items can be returned up to 90 days, but a 10% restocking fee applies after the initial 14 days.
  • Opened items returned within 14 days will incur a minimum 20% restocking fee.
  • Returns for opened items beyond 14 days will be assessed on a per-case basis.

Combo or Bundle Purchases:

  • For discounted combo or bundle purchases, all items within the combo must be returned to receive a full credit.
  • Returning a single item from the combo or bundle will incur a 20% restocking fee.

Return Shipping Responsibility:

  • Big Jeff Audio will cover the return shipping label only if the item is Defective on Arrival (DOA). Otherwise, the customer is responsible for the cost of return shipping, including any damages to the product if an item comes back and is not DOA you will be charged the cost of return label. 

Conditions for Refused Returns or Restocking Fee:

  • Any physical markings indicating installation or use, such as scratches or screw holes.
  • Removal or tampering with tags, stickers, or manufacturer labels.
  • Missing parts or damaged/tampered original product packaging.
  • Item with a different serial number than originally shipped.
  • Physical damage due to mishandling, such as water damage or dropped speakers.
  • Returns shipped with improper packaging that could result in damage during transit will not be accepted.​
  • Items must be received in the same condition as they were received.
  • Mounted or used subwoofer enclosures and speaker boxes.
FINANCE ORDERS

All orders purchased through a FINANCING INSTITUTION (i.e., Snap, Affirm, ETC..) are final, no refunds will be issues. You may return your financed item for store credit only (you will still be responsible for the full amount of your contracted loan). If you have any questions or concerns, you can email us at Info@bigjeffonlineinc.com

WARRANTY/REPLACEMENT

Most products are covered under a One-year manufacturer warranty, an extended warranty can be purchased at the time of purchase on Big Jeff website and or at Big Jeff locations.

Big Jeff will handle warranties within the first 90 days, beyond that you will need to go directly to the manufacturer. 1 to 90 days: you will be issued an in-store credit or replacement; If we have item in stock at the time of the return we can swap it out; If we do not have the item in stock then we will issue a store credit minus any missing parts, boxes, wire, etc.

Store credit will be issued for original purchase price only. YOU will be responsible for shipping it to us and we will ship it back to you the first time on us. (For direct Big Jeff Customers)

**If we deem misuse because you are having to warranty the same product more than twice then we reserve the right to NOT warranty it anymore and you would have to go through the manufacturer.

After 90 days, Big Jeff can except return for store credit and can result in a processing fee and any missing items will also be deducted credit given.

**THESE POLICIES MAY CHANGE WITHOUT NOTICE AT ANYTIME TO KEEP UP WITH THE DEVELOPMENTS IN OUR INDUSTRY**

Feel Free to contact us Monday - Friday, 8am - 4pm EST

Items that are not covered under warranty include:

  • Pro Audio that can be fixed with a replacement part (such as drivers and tweeters with replacement diaphragms) Ex. Diaphragm and or a Re-cone kit
  • Brazilian Amplifiers: Timpano, Taramps, Stetsom, PRV
  • Competition rated subwoofers (Generally 6,000+ Watts)
  • Blown, punctured or fried speakers, subwoofers, and amplifiers
  • Clearance, open box and discontinued items (or as is no returns)
  • Deaf Bonce Atom Pro 9.5K, AAK-20000.1D & AAK-8000.1D

Deaf Bonce

Deaf Bonce Atom Pro 9.5K, AAK-20000.1D, AAK-8000.1D, & Sound Digital will go to a repair center at:

Chris Picht
4530 Marsh Harbor Dr
Tavares, FL 32778

Please email Deafbonce.help@gmail.com for an RMA for Amps.

Stetsom, PRV, and Timpano

All Stetsom, PRV, and Timpano will go to the BTG Group (PRV) and you will need to go to PRVAUDIO.com site to fill out RMA Request Form.

Sundown Audio

All Sundown Audio Products warranty requests will be done through Sundown Audio. Please fill out the RMA form here: Sundown Support

XS Power Cells

A leaking cell is a direct indicative of one of several external factors.

  1. Over torqued – the stud on the cell has been over-torqued, causing the connection at the stud to come undone internally. This is common as people get in a hurry and twist the studs installing the hardware.
  2. External heat – the cell has experienced severe under hood temps (or something close to it has become extremely hot causing the cell internals to boil).
  3. Pack imbalance – the cells in series have become imbalanced, which has caused one cell to accidentally overcharge or run dead repeatedly. A balancer usually fixes this.
  4. Overcharge – the cells have been overcharged, which then the vent cap will release (think of this as a relief valve from pressure building up inside the cell).
  5. Loose connection – the cell has a loose connection, which will build up a large amount of heat. If one cell has a loose connection and gets hot, it will vent. When unchecked, it will cause other cells in the pack to begin breaking as it causes the other cells to become overcharged.
  6. Incorrect transport / storage – this one is pretty simple. When a bank is assembled it puts a lot of stress on the end cells where all the wire connections are made. Picking them up by the ends or allowing a large amount of weight to hang from the cell will cause the inside of the cell to lacerate.
  7. Incorrect balancer assembly – an incorrectly installed balancer will cause cells to vent. In fact, faulty balancers are one of the leading causes of bank/pack failure.
RETURN SHIPPING COSTS

Big Jeff Audio will cover the return shipping label only if the item is Defective on Arrival (DOA). Otherwise, the customer is responsible for the cost of return shipping, including any damages to the product if an item comes back and is not DOA you will be charged the cost of return label.

Upon request we may provide a shipping label to the customer as a convenience and the cost will be deducted from their online and or in-store credit.


Our return address is:

Big Jeff Online Inc
Returns RMA#_____________

2001 NW 1st Ave
Ocala, FL 34475
737-BIG-JEFF (737-244-5333)

REFUND METHOD

Refunds are issued as online and or in-store credit only. Credit will only be issued for what the original price of the item was. If your claim is found to be fraudulent your claim will not be processed, if items are found to be missing boxes, paperwork, parts, accessories that will be deducted from your credit.

Credit expires twelve (12) months after issue date.


WE HIGHLY RECOMMEND PURCHASING A BIG JEFF SHIPPING WARRANTY!

MISSING A PACKAGE?

If you have not received your package, but the tracking information shows that it was delivered, please do the following within 36 hours of expected, stated delivery:

  • Verify the shipping address on the order is the address where you are looking for the package
  • Look for a notice of attempted delivery
  • Look around the delivery location for the package, or see if a neighbor has accepted the delivery
  • Be sure to double check your mailbox and other usual spots for package delivery

If you think that your package has been stolen, we will require a police report since this is now theft.

Once we have a police report on file for the stolen package, we will reship your order.

If package is refused or marked undeliverable and returned to us by the carrier, you will need to pay the shipping cost in full to have the package sent back to you or we can refund the money minus the cost of shipping


**THESE POLICIES MAY CHANGE WITHOUT NOTICE AT ANYTIME TO KEEP UP WITH THE DEVELOPMENTS IN OUR INDUSTRY**

PRE-ORDERS

Thank you for choosing to pre-order a new product from us. We appreciate your support and enthusiasm for the upcoming release.

Please be advised that once a pre-order is placed, it is considered final and cannot be cancelled or refunded. By proceeding with your pre-order, you acknowledge and agree to this policy.

Cancellation Exception: In the event of unforeseen circumstances, such as a manufacturing delay or other issues beyond our control, Big Jeff Audio reserves the right to cancel or delay the release of the product. In such cases, you will be notified promptly, and appropriate measures will be taken to address the situation.

Order Change Option: However, we understand that circumstances may change. If you wish to explore alternatives and choose a different product that is currently available, we are happy to accommodate such requests. Please contact our customer support here to discuss the available options.

Contact Us: If you have any questions or concerns about your pre-order, please feel free to contact our customer support here. Thank you for your understanding and support.