Not satisfied? Big Jeff is happy to help! If you are not happy with your purchase for any reason, feel free to submit a ticket on our contact form, and we will get back to you as soon as we can.
We respond to every submission, so be sure to check your Spam filters for any missed emails from us if you are expecting a response.
Please be sure to contact us before sending back any returns! This is important for documentation of your purchase. If we are not informed of returns being sent, it can result in a delay or total loss of your return.
We accept returns within 14 days of Delivery Product must be Complete, Unopened, in New condition. If the return shows any sign of use/installation, Big Jeff Audio will refuse the return or charge a 20% restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include: ANY physical markings that may indicate Installation or Use: Scratches, Screw Holes, ETC. Tags, stickers, and other manufacturer labels removed or tampered Item is missing parts, or the original product packaging is damaged/tampered Returned item has a different serial number than the item Big Jeff Audio shipped Physical damage due to mishandling: Water Damage, Dropped Speakers, ETC. Returns shipped with improper packaging which may result in a damage in-transit Mounted or used subwoofer enclosures and speaker boxes Blown, punctured or fried speakers, subwoofers, and amplifiers
Most products are covered under a one-year manufacturer warranty. Items that are not covered under warranty include:
Pro Audio that can be fixed with a replacement part (such as drivers with replacement diaphragms)