How to handle shipping issues and warranty claims with Big Jeff Audio!

When 'ship' hits the fan, it is frustrating for the Big Jeff Audio Team and customers alike. With the holiday season approaching soon, it is important to understand what is and isn't covered under warranty, what to do in various circumstances, and what to expect.

Let's start with damaged items. First, you'll need to provide pictures of the product's condition, as well as pictures of the inside and outside of the box or packaging in which the item was shipped. This information must be provided before filing a claim; otherwise, the claim will be denied. Damaged items include those that are bent, visibly broken, unusable, and so on. Big Jeff Audio will cover your order and send a replacement if the item is available. If the item is out of stock, you will receive a store credit for its value. If no resolution is reached, you will need to file a claim for your lost or stolen package.

Lost items are a bit different. The package must be considered lost by the carrier; your tracking status cannot indicate that the item was delivered. A few suggestions include checking with your neighbors to see if the order was delivered to the wrong house, allowing the carrier 24 hours or so because sometimes the item gets pre-scanned, and checking any cameras you have access to.

Sometimes things go awry, and shipping faces delays due to issues like invalid addresses and delivery refusals. In such cases, the item gets shipped back to our warehouse.

If only a part of your order was delivered, we will need pictures of the inside and outside of the box or package provided, as well as photos of the received items. After further investigation and confirmation, we will address the issue, unless an item is out of stock. In that case, you will be issued a store credit.

For more information, please visit the Shipping Information resource on BigJeffAudio.com.