We accept PayPal for all ebay orders. You can use your credit through PayPal as all major credit card are accepted by PayPal.
We accept PayPal for all international orders, your address must be verified with PayPal.
We are not responsible for any custom duties or brokerage fees that may apply for all international orders.
When you click on the Buy it Now button you are entering into a contract whereby you agree to purchasing the item at the price listed.
If you want to ship your item to an alternate address please add that address on your PayPal account and use the address as the default or confirmed address to pay us through PayPal
Big Jeff Online Inc Has Free shipping for customers with a valid residential or commercial address within the Contiguous 48 United States (PO Boxes address may require additional charges).
P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, Canada, and other countries may require additional shipping fees. Please contact a member of our team for detailed shipping charges.
Shipping is available only to PayPal verified addresses. When making payment please confirm your address has been verified with PayPal. Once payment is made shipping address can not be changed/altered. Payments made using an unverified PayPal address will be refunded and order will be canceled.
We will not accept request to change shipping address once payment has been made. Please confirm your shipping address is up-to-date and valid.
Typical handling time for orders is 1-business day. We do our best to ship every package with-in 1 business day of receiving a cleared payment. In some circumstances additional time may be need, in which case we will contact buyer.
Shipped orders that are returned by the shipping company due to an insufficient address or an undeliverable address will be refunded less a 20% restocking fee.
Orders refused at time of delivery and returned back to Big Jeff Online will be refunded less a 20% restocking fee.
PR, VI, HI, AK and other Us territories may need additional shipping due to size and weight of package.
Not satisfied? Big Jeff is happy to help! If you are not happy with your purchase for any reason, feel free to submit a ticket on our contact form, and we will get back to you as soon as we can.
We respond to every submission, so be sure to check your Spam filters for any missed emails from us if you are expecting a response.
Please be sure to contact us before sending back any returns! This is important for documentation of your purchase. If we are not informed of returns being sent, it can result in a delay or total loss of your return.
We accept returns within 14 days of Delivery
Product must be Complete, Unopened, in New condition. If the return shows any sign of use/installation, Big Jeff Audio will refuse the return or charge a 20% restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
ANY physical markings that may indicate Installation or Use: Scratches, Screw Holes, ETC.
Tags, stickers, and other manufacturer labels removed or tampered
Item is missing parts, or the original product packaging is damaged/tampered
Returned item has a different serial number than the item Big Jeff Audio shipped
Physical damage due to mishandling: Water Damage, Dropped Speakers, ETC.
Returns shipped with improper packaging which may result in a damage in-transit
Mounted or used subwoofer enclosures and speaker boxes
Blown, punctured or fried speakers, subwoofers, and amplifiers
Most products are covered under a one-year manufacturer warranty. Items that are not covered under warranty include:
Pro Audio that can be fixed with a replacement part (such as drivers with replacement diaphragms)
To receive a replacement or exchange for your returned item:
Item to be exchanged must be in stock (If item is not in stock we must offer store credit)
All price differences must be honored if exchanging for a different item
RETURN SHIPPING COSTS
Big Jeff Audio will cover the return shipping label only if the item if the item was Defective on Arrival (DOA). Otherwise, the customer is responsible for the cost of return shipping.
Upon request we may provide shipping label to the customer as a convenience.
Our return address is:
Big Jeff Online Inc Returns Dpt.
2640 NW 10th St Suite A Ocala, FL 34475 352-304-6699
Refunds are issued as store credit only.
Missing a Package?
If you have not received your package, but the tracking information shows that it was delivered, please do the following within 36 hours of expected, stated delivery:
Verify the shipping address on the order is the address where you are looking for the package
Look for a notice of attempted delivery
Look around the delivery location for the package, or see if a neighbor has accepted the delivery
Be sure to double check your mailbox and other usual spots for package delivery
If you think that your package has been stolen, we will require a police report since this is now theft. Once we have a police report on file for the stolen package, we will reship your order.
All products except for tweeter's and driver's that have replacement diaphragm's come with a 1-Year Manufactures Warranty
All defective products will be covered under warranty except the following:
Physical Damage Water Damage Abuse, Accident, Misuse or Faulty Installation (Repeated returns for the same damage may be considered abuse unless accompanied by a receipt from professional installer)Burnt voice coils
Customer is responsible for all shipping fees except for defective items
All DOA must be reported to Big Jeff Audio through email or phone within 48-hours after receiving the product.
Office Hours Mon-Fri 8am to 4pm Sat 10am to 2pm
Big Jeff Online Inc 2640 NW 10th St Suite A Ocala, FL 34475 352-304-6699 United States info@BigJeffOnlineInc.com
BIG JEFF IS DEDICATED TO BRINGING YOU AN AUDIO EXPERIENCE LIKE NO OTHER! WE OFFER YOU NOT JUST 1, BUT 3 WAYS TO FINANCE YOUR PURCHASE! WE WILL TAKE YOU THROUGH EACH OPTION TO FIND WHAT PLAN IS RIGHT FOR YOU AND YOUR SITUATION. LET US HELP YOU GET YOUR HANDS ON SOME BIG SOUND TODAY!
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