Had some ordering issues from DS18 and being Big Jeff’s is a distributor of their products I was given Dave’s contact info. I called Big Jeff’s and spoke to Dave, he didn’t hesitate to do everything he could to take care of my situation. He listened to my concern, answered every question and even called me back with answers he didn’t have and with stock information about my speaker. He made sure I understand everything and was clear on what to expect from the time we hung up. It was my first experience with him and Big Jeff’s and being I’m in Tennessee I can’t just walk in their door. He made me feel comfortable with transaction. I will not hesitate to go back to them for any further purchases I need