Frequently Asked Questions
What happens next?
We’ll review your request and contact you by email with the appropriate next steps.
Can I message or DM you to check on my application?
No need—we have your submission. Keeping everything in one place helps our team review applications fairly.
Should I send my item in now?
Not yet. Please wait for approval and shipping instructions before sending anything.
What should I keep handy?
Your order number, proof of purchase, product photos/video, and any details about the issue can help us move things along.
I haven’t received an email—what should I do?
Check your spam or promotions folder first. If you still don’t see anything after a reasonable review period, contact us with your request details.
