Not satisfied? Big Jeff is happy to help!
If you are not happy with your purchase for any reason, feel free to submit a ticket on our contact form, and we will get back to you as soon as we can.
We respond to every submission, so be sure to check your Spam filters for any missed emails from us if you are expecting a response.
Please be sure to contact us before sending back any returns! This is important for documentation of your purchase.
If we are not informed of returns being sent, it can result in a delay or total loss of your return.
We accept returns within 14 days of Delivery
Product must be Complete, Unopened, in New condition. If the return shows any sign of use/installation, Big Jeff Audio will refuse the return or charge a 20% restocking fee.
Examples of conditions that will lead to refused returns or a restocking fee include:
- ANY physical markings that may indicate Installation or Use: Scratches, Screw Holes, ETC.
- Tags, stickers, and other manufacturer labels removed or tampered
- Item is missing parts, or the original product packaging is damaged/tampered
- Returned item has a different serial number than the item Big Jeff Audio shipped
- Physical damage due to mishandling: Water Damage, Dropped Speakers, ETC.
- Returns shipped with improper packaging which may result in a damage in-transit
- Mounted or used subwoofer enclosures and speaker boxes
- Blown, punctured or fried speakers, subwoofers, and amplifiers
Most products are covered under a one-year manufacturer warranty.
Items that are not covered under warranty include:
- Pro Audio that can be fixed with a replacement part (such as drivers with replacement diaphragms)
- Brazilian Amplifiers: Timpano, Taramps, Stetsom, PRV
To receive a replacement or exchange for your returned item:
- Item to be exchanged must be in stock (If item is not in stock we must offer store credit)
- All price differences must be honored if exchanging for a different item
RETURN SHIPPING COSTS
Big Jeff Audio will cover the return shipping label only if the item if the item was Defective on Arrival (DOA). Otherwise, the customer is responsible for the cost of return shipping.
Upon request we may provide shipping label to the customer as a convenience.
Our return address is:
Big Jeff Online Inc
2640 NW 10th St
Ocala, FL 34475
Refunds are issued as store credit only.
Missing a Package?
If you have not received your package, but the tracking information shows that it was delivered,
please do the following within 36 hours of expected, stated delivery:
- Verify the shipping address on the order is the address where you are looking for the package
- Look for a notice of attempted delivery
- Look around the delivery location for the package, or see if a neighbor has accepted the delivery
- Be sure to double check your mailbox and other usual spots for package delivery
If you think that your package has been stolen, we will require a police report since this is now theft.
Once we have a police report on file for the stolen package, we will reship your order.